SHIPPING & HANDLING

Orders are usually sent out within 1-5 business days.

After your order has been dispatched, the transit time depends on the destination. Deliveries to the EU and USA typically arrive within 10 working days.

Please visit the PostNL website for more information.

Different delivery times may apply to sale items, commissioned works, “pre-order” items, gift cards, and during the holiday season.

PACKAGING

All prints are safely packaged to ensure that the prints will withstand even the longest and bumpiest of voyages.
I use high-quality, durable packaging and all prints are shipped flat (not rolled up).

In the unlikely event that a print arrives damaged, don’t worry, I’ve got you covered. Just drop me a message, and I’ll help you to either get a new product or your money back. Please see “Damaged and Lost Items” below for more info.

GOOD TO KNOW

All shipments above €100 are insured and trackable. The addressee may be required to sign for the delivery.

There might be additional import taxes applied to shipments sent outside of the European Union. Any such charges are the buyer’s responsibility, and they are calculated using the full monetary value of each imported item.

DAMAGED AND LOST ITEMS

On the rare occasion that a product arrives damaged, please contact me as soon as possible for further instructions. I will do my best to either repair or replace the item. If the damage is irreversible, you are entitled to a full refund of the purchase price. You may be required to send some pictures of the packaging and the damaged item, so please save them.

Orders above €100 are equipped with a tracking number. You can track your order here. In the case of a lost parcel, please contact me within 4 weeks from the day it was dispatched, and I will request the courier to open an investigation.

Tracking is optimal within the EU and US but sadly less accurate to other parts of the world due to the fact that local postal services in the country of destination do not always scan the barcodes to keep the tracking up to date. This is out of my control.